FAQ

ENGLISH – Frequently Asked Questions about Smartload

❓ FAQ – Frequently Asked Questions about the Smartload Application
🔹 How do I start using the Smartload load planning application?
To start using Smartload for load placement optimization, simply register on our website and activate your account. Once registered, log in and begin planning the loading of vehicles, containers, or pallets. We also recommend exploring the Help section for tutorials and video guides.

🔹 Do I need to install Smartload on my computer?
No. Smartload is a web-based logistics app that runs directly in your browser—no download or installation required. All you need is internet access. We recommend using Google Chrome for optimal performance.

🔹 How do I reset my Smartload password?
If you're having trouble logging in, click “Forgot Password” on the login page. Enter your email address to receive a password reset link. If the email doesn’t arrive within a few minutes, check your spam folder.

🔹 Is the app available on mobile phones?
Currently, Smartload is optimized for desktop and laptop use. A mobile version is in development and will be available in the future. For now, please use the desktop version.

🔹 What should I do if I experience technical issues?
If you encounter any issues with Smartload, please contact our support team:
📧 smartload@evomedia.pl
📞 +48 665 208 040 (Mon–Fri, 8:00–15:00)
Or use the contact form on our website. Attach a screenshot or project number to speed up assistance.

🔹 What’s the difference between the free TRIAL and the paid PREMIUM version?
The 14-day free trial gives full access to all Smartload features. After the trial ends, you’ll need to purchase a PREMIUM plan to continue using the application. Details are available in the Pricing section.

🔹 What happens after the free trial ends?
Your account won’t be charged automatically. You can still log in, but the app will be inaccessible until you purchase a PREMIUM plan.

🔹 How can I pay and what payment methods are available?
You can pay via:

• One-time PayU payment

• Pro forma invoice
  Log in, go to “Active Plans” → “Upgrade Account,” select your plan and payment method, and enter your billing details.

🔹 How do I download a pro forma invoice or receipt?
Download the pro forma during checkout. After payment, the invoice or receipt will be sent to your email and available in the “Invoices” tab in your account.

🔹 Does the subscription renew automatically?
No, subscriptions do not renew by default. Users must renew manually—unless they select an auto-renewing subscription via credit card.

🔹 Can I import my own data into Smartload?
Yes! You can import load data using CSV, XLSX, or XLS files. A downloadable import template is available to simplify the process—ideal for companies handling multiple loads.

🔹 What features does Smartload offer?
Smartload is a comprehensive load optimization tool offering:

• Load stacking, rotating, overhang

• Axle load checking

• Custom vehicle/container dimensions

• Multiple projects and folders

• Import/export of data

• Company logo and load notes

• Project downloads and sharing

🔹 Is the app updated regularly?
Yes, Smartload is continuously developed and improved based on user feedback.

🔹 Do I need to register to use Smartload?
Yes, full functionality requires registration and login. However, shared project links can be viewed without logging in.

🔹 Which languages does Smartload support?
Smartload is available in:

• Polish

• English

• German

• Spanish

🔹 Is there an educational version of Smartload?
Yes! We offer a special educational edition for schools and universities at discounted rates. Contact us to learn more.

🔹 Can multiple users use the same account?
No, one account is assigned to one user. Organizations can purchase multi-user plans with a central admin account managing access.

🔹 Why isn’t Smartload working?
Issues may be caused by:

• Temporary internet outage

• System overload

• Outdated browser
  Try refreshing, clearing cookies, or using incognito mode. If issues persist, contact us.

🔹 How do I submit feedback or a feature request?
Go to the Contact section and use the form to submit your idea or issue. We value user suggestions and continuously improve the app.

🟢 Have more questions?
We're happy to help!
📧 smartload@evomedia.pl | 📞 +48 665 208 040