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Complaints and refunds



1. A consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving any reason within 14 days. This is called the right to think, enabling the buyer to get acquainted with the purchase and consider the reasonableness of the purchase.

2. Contract for the sale of an intangible asset - the deadline should be counted from the receipt of it by the consumer or a person designated by him or from receiving access to the ordered service.

3. If the consumer has not been informed about the right to withdraw from the contract, he may exercise this right within the next 12 months. However, if the seller provides him with such information during this period, the deadline expires after 14 days from the date of its receipt.

4. To meet the deadline, it is enough to send a statement before its expiry. It does not matter that the seller receives them after the deadline.

Legal basis: art. 27-29 of the Act on consumer rights